Frequently Asked Questions
What is the minimum order?
The minimum order is 5 pieces. You can combine different product types, designs, colours and sizes.
Which customisation services do you offer?
DTF printing, embroidery, sublimation and screen printing. You can buy our garments or blanks, or supply your own garments. Customisation pricing depends on print size and design details.
Can you help with my design?
Yes. Design assistance is complimentary. Send your artwork in PNG, SVG or JPG format, or share an idea or reference photo. Production starts only after final design approval.
Do you offer bulk discounts?
Yes. Orders of 50 or more pieces receive 10% off garments and customisation. GST and shipping are calculated separately. Mixed product types count toward the quantity.
How long does my order take?
Normal production takes 5 calendar days from full payment. Delayed design approval moves the completion date accordingly. Urgent orders within Gujarat can be delivered in 2 calendar days at the normal price; please confirm your date with us before ordering. Delivery outside Gujarat depends on the courier.
What are the shipping charges?
₹50 per kg within Gujarat and ₹100 per kg elsewhere in India. Packed shipping weight is rounded up to the next kilogram. Orders of 100 or more pieces receive free shipping across India. You can collect your order from the shop for free.
How do I pay?
100% advance payment is required before production. Payments are accepted through Razorpay using available UPI, card and net banking options. Cash on delivery is not available.
Are prices inclusive of GST?
Displayed garment prices exclude GST. GST invoices are provided. The garment GST rate specified by Inkpixel is 5%; the applicable tax and invoice are shown separately. Please request a quotation for customisation on customer-supplied garments.
Can I cancel my order?
Cancellation is available before final design approval. Inkpixel does not charge its own cancellation fee. Any applicable payment-provider deductions must be explained when processing the refund. Timing depends on Razorpay and your bank.
What if my item is damaged or printed incorrectly?
Contact us within 2 days of delivery with photos and an opening-parcel video. Inkpixel offers replacement for approved claims involving damage or its printing mistakes. The proposed policy charges the customer return and replacement shipping, subject to applicable consumer rights. Customer-selected sizing errors and errors in approved artwork are not eligible under the voluntary replacement policy.
Can I collect my order?
Yes. Collection from 14 GF, Bakrol Square, Vallabh Vidyanagar, is free. We are open every day from 10 AM to 8 PM.
